Customer Support for German Speakers – Diabetes Medical Devices Porto

Customer Support for German Speakers – Diabetes Medical Devices
Porto
Porto, Porto District, Portugal

About the Company:

We are a global leader in medical devices dedicated to improving the lives of people living with diabetes. Operating across Europe, we empower patients and healthcare professionals with innovative,
-
- use solutions. Join a passionate, international team that is making a real impact every day.

Your Responsibilities:

As part of our customer support team, you will:

• Deliver exceptional assistance for diabetes care devices via phone, email, chat, and SMS
• Provide technical troubleshooting with empathy and professionalism
• Process orders, renewals, and documentation
• Ensure strict compliance with safety procedures and guidelines
• Collaborate across multiple European markets

What They're Looking For:

• Fluency in German (C2) and strong English skills (minimum C1)
• Ability to support multiple markets effectively
• Prior experience in technical support or healthcare is a plus
• Familiarity with diabetes or medical technology is highly valued
• Excellent communication,
  - solving, and organizational skills
• Resilient under pressure with strong attention to detail

What They Offer:

Initial 6-month contract (renewable)

24/7 rotating shifts, including nights and weekends (2 rotating days off)

Monthly salary: €1, 100 x14 or €1, 283 x12 (you choose)

€400 complexity bonus (11 months/year)

€7. 63 net meal allowance per working day

Optional health insurance upon monthly payment

Ready to Join? Start Date: 17th November 2025

Tipo de oferta: Período Integral, Integral/Full-time

Pagamento: 1 000, 00€ , 00€ por mês

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde

Habilitações literárias:

• Ensino secundário (Preferencial)

Idioma:

• German (Obrigatório)
• English (Obrigatório)