Customer Support for Online Video Platform - Italian Lisboa

Customer Support for Online Video Platform - Italian
Lisboa
Lisboa, Lisboa, Portugal

Customer Support for Online Video Platform - Italian

Join to apply for the Customer Support for Online Video Platform - Italian role at Cognizant

Customer Support for Online Video Platform - Italian

2 days ago Be among the first 25 applicants

Join to apply for the Customer Support for Online Video Platform - Italian role at Cognizant

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the
- loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native Italian level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong
  - spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
  - changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
  
  

• You will be answering to the customers queries via phone,
  - mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures
  
  

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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