Customer Support for Online Video Platform - Swedish Lisboa

Customer Support for Online Video Platform - Swedish
Lisboa
Lisboa, Lisboa, Portugal

Customer Support for Online Video Platform - Swedish

Join to apply for the Customer Support for Online Video Platform - Swedish role at Cognizant

Customer Support for Online Video Platform - Swedish

5 days ago Be among the first 25 applicants

Join to apply for the Customer Support for Online Video Platform - Swedish role at Cognizant

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the
- loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service. You will be handling Customers queries via phone,
- mail and chat identifying the client's problem and troubleshooting to find the solution.

You can see the details below and we would be happy to address any questions you might have.

Full-time in office, in Lisbon.

Requirements

• Native Swedish level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong
  - spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
  - changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 7AM to 7PM / Monday to Saturday
  
  

• You will be answering to the customers queries via phone,
  - mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures
  
  

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities,
• Relocation support and allowance (only applicable to candidates moving from abroad Portugal),
• Two months of paid training agreement,
• One year Full-time Contract, with 30 days of probation,
• Private health insurance including family plan (Spouse + children free of charge),
• Life insurance,
• Child benefits such as Nursery Voucher and Student Voucher,
• Doctor at office for 2 hours once a week,
• Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and
  - being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service),
• Discount membership and access various gyms across Portugal,
• In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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