Customer Support for Online Video Streaming Platform - Dutch
Embrace the future!
Recently, streaming companies and websites have been transitioning viewers from traditional TV to new services and devices. This project supports one of the most popular video streaming websites in the world.
You will be part of a multicultural team based in Lisbon, providing outstanding
- channel support to users of the service.
Details are below, and we welcome any questions you might have.
Your responsibilities include handling customer queries via phone, email, and chat, identifying issues, troubleshooting, and documenting actions taken.
Requirements
- At least 12 months of direct customer service experience, preferably in contact centers in a B2C and/or B2B environment
- Good communication skills, both verbal and written
- Excellent
- level proficiency in the support language, both spoken and written - Proactive attitude and strong team spirit
- Organized, quick to learn new processes, concepts, and skills; adaptable to an evolving operation
- Strong attention to detail and a commitment to delivering
- quality work - Ability to handle customers' emotions with empathy
- Flexibility to work hours as required, including evenings, weekends, and holidays (Shift: 8AM to 8PM, Monday to Sunday)
Responsibilities
- Respond to customer inquiries via phone, email, or chat, troubleshoot issues, and document actions; categorize cases and report bugs to the engineering team
- Provide general and technical support for paid products
- Escalate complex issues following established procedures
Our Offer
- Pleasant and inspiring working environment
- Opportunity to join a rapidly expanding global organization with an excellent reputation
- Clear career development and professional growth opportunities
- Training and development programs
- Competitive salary and relocation allowance* (applicable only for international candidates joining from abroad)
- Informações detalhadas sobre a oferta de emprego
Empresa: Phiture Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 18. 6. 2025
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