Customer Support for Online Video Streaming platform - Polish Lisboa

Customer Support for Online Video Streaming platform - Polish

Join to apply for the Customer Support for Online Video Streaming platform - Polish role at Cognizant

You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service. You will handle customer queries via phone,
- mail, and chat, identifying the client's problem and troubleshooting to find the solution.

Responsibilities

• You will be answering customers' queries via phone,
  - mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs.
• Provide general and technical support to customers who use any of our client's paid products.
• Escalate complex problems according to defined procedures.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and written
• Excellent
  - level written and spoken communication skills in the language of support
• Proactive attitude and strong
  - spirit
• Be organized and able to learn new processes, concepts, and skills; able to understand that an operation is an
  - changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle customers
  Emotion and empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)

Offer / Benefits

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
• Professional development and clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting and Business Consulting and Services

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