Customer Support for Online Video Streaming platform - Russian Lisboa

Customer Support for Online Video Streaming platform - Russian
Lisboa
Lisboa, Lisboa, Portugal

Customer Support for Online Video Streaming platform - Russian

Join to apply for the Customer Support for Online Video Streaming platform - Russian role at Cognizant

Customer Support for Online Video Streaming platform - Russian

1 day ago Be among the first 25 applicants

Join to apply for the Customer Support for Online Video Streaming platform - Russian role at Cognizant

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the
- loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding
- channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

Key Responsibilities

• Audience is the premium membership customers
• Identifying the client’s problem; troubleshooting them to find the solution
• Documenting each action you take; and categorizing cases and possible bugs
• E. g. Fix account issues; Fix playing videos issues or uploading problems
• Soft Troubleshooting
  
  

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Live customer support experience (phone, chat, email)
• Excellent native level written and spoken communication skills in Russian
• Fluency in English
• Demonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)
• Ability to handle difficult situations.
• Provide customer and technical support to customers through phone, email and chat requests
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
• EU Citizenship or a valid Portuguese Work Permit required
  
  

• Contract from day 1 and paid training
• Relocation package (for illegible candidates moving to Lisbon from abroad)
• Training and development opportunities
• Private health insurance including close family (Spouse + children free of charge)
• Life insurance
• Child benefits such as Nursery Voucher and Student Voucher
• Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and
  - being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)
• Discount membership and access various gyms across Portugal
• Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,
• In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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