Customer Support - Fr - En (M/F/X)

Customer Support - Fr - En (M/F/X)
Viseu
Viseu, Viseu District, Portugal

Are new technologies part of your everyday life? Are you the support technician in your family?

Do you have advanced knowledge of French?

In this project you can help users of one of the world's largest search engines.

Interested?

• responsabilidades chave

  ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social messaging channels (as assigned);
  
  
  
  ability to adapt thebrand’s voice and tone for interactions on both private (phone /email /chat /messaging channels) and public (social, forums, ecommerce reviews) channels;
  
  
  
  respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information;
  
  
  
  

• competências

  fluency in both French and English, spoken and written;
  
  
  
  preferably previous working experience in a call center;
  
  
  
  high school diploma or a higher education degree;
  
  
  
  experience in technical Troubleshooting (preferable)

• principais benefícios

  What do we have for you?

  base salary of 895€/month;
  
  
  
  performance bonus upto 120€/month
  
  complexity bonus of 95€/month;
  
  
  
  meal Allowance of 7. 23€ per day;
  
  
  
  health Insurance;
  
  

  Welcome Bonus 3000€ paid in 4 equal parcels

  schedule: Monday to Friday – 08:00AM to 08:00 PM (Rotational) / Saturday and Sunday – 08:00 AM to 05:00 PM
  
  2 days off per week (rotative)
  
  Location: Lisbon (Oriente)

  Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

  If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

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