Customer Support (French)
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French-speaking Customer Support for their office in Lisbon.
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6-month contract)
DUTIES AND RESPONSIBILITIES:
- Provide support to customers by phone, email, chat, and social media channels
- Handle all questions and inquiries about products and services
- Actively work on the optimization of all processes related to customers
- Collaborate closely with other departments, such as Sales and Marketing
REQUIREMENTS:
- Native or fluent in French (verbal and written, C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, explain, and resolve issues with expertise, clarity, and efficiency on first contact
- Ability to handle stressful situations
- Previous experience in Contact Centre or Customer Service (preferable)
- Enthusiastic and skilled in using technology applications (smartphone, tablet, computer)
- Good customer service skills
- Curious and persistent in solving issues
- Organized with the ability to stay calm under pressure
BENEFITS:
- Modern office in a city center with open spaces, easily accessible by public transportation
- Comprehensive initial training and guidance to ensure you're well prepared and comfortable in your new workplace
- Support from colleagues with coaching and mentoring opportunities
Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our Blog for more information.
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: David Kennedy Recruitment Localização: Porto
Porto, Porto District, PortugalPublicado: 9. 7. 2025
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