Customer Support-German Speaker Alcantarilha

Customer Support-German Speaker
Faro
Alcantarilha, Faro, Portugal

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Client:

Cbtalents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1e346bbccc14

Job Views:

3

Posted:

30. 06. 2025

Expiry Date:

14. 08. 2025

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Job Description:

Customer Support-German Speaker

Project GPS Navigation Tool | Streaming Platform

Schedule Monday to Friday | Rotative Shifts - TBC

Mandatory Skills

• 12 months of Customer Support within Contact Center (preferably)
• Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score)

Location Office - Based

Recruitment Steps

• Initial Screening
• WLA
• Operations round
• OLA
• HR interview

Annual Base Salary From 14. 000

C&B

Benefits

• Premium Bonus/Monthly
• Meal allowance/Daily work day paid in meal card (net amount)
• Transportation Bonus /year
• Yearly Target Bonus 5% of the yearly gross base salary
• Total Salary/Monthly + benefits

Other Benefits: Health Insurance & Life Insurance & Family Plan (Spouse and Children)

Contract Type

• 1 month training contract + 1 year FTC w/ 30 days probation

Relocation Support

• For people moving from outside of Continental Portugal
• Bureaucratic support to get the NIF and NISS
• Assistance in finding house according to the needs of the candidate
• Relocation bonus (gross) paid with the first payroll cycle

JD Overview

• Live chat, E-mail (Inbound Calls might occur accordingly with the project)
• Identifying the client's problem; troubleshooting to find solutions
• Documenting each action and categorizing cases and possible bugs
• Understanding and staying up to date with client's policies and guidelines (e. g. , policies, safety, copyright)
• Troubleshooting issues (e. g. , video playback, uploading, account & bugs issues, membership issues)
• Analyzing data and trends to create insights for customers