Customer Support-German Speaker
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Client:
Cbtalents
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1e346bbccc14
Job Views:
3
Posted:
30. 06. 2025
Expiry Date:
14. 08. 2025
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Job Description:
Customer Support-German Speaker
Project GPS Navigation Tool | Streaming Platform
Schedule Monday to Friday | Rotative Shifts - TBC
Mandatory Skills
- 12 months of Customer Support within Contact Center (preferably)
- Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score)
Location Office - Based
Recruitment Steps
- Initial Screening
- WLA
- Operations round
- OLA
- HR interview
Annual Base Salary From 14. 000
C&B
Benefits
- Premium Bonus/Monthly
- Meal allowance/Daily work day paid in meal card (net amount)
- Transportation Bonus /year
- Yearly Target Bonus 5% of the yearly gross base salary
- Total Salary/Monthly + benefits
Other Benefits: Health Insurance & Life Insurance & Family Plan (Spouse and Children)
Contract Type
- 1 month training contract + 1 year FTC w/ 30 days probation
Relocation Support
- For people moving from outside of Continental Portugal
- Bureaucratic support to get the NIF and NISS
- Assistance in finding house according to the needs of the candidate
- Relocation bonus (gross) paid with the first payroll cycle
JD Overview
- Live chat, E-mail (Inbound Calls might occur accordingly with the project)
- Identifying the client's problem; troubleshooting to find solutions
- Documenting each action and categorizing cases and possible bugs
- Understanding and staying up to date with client's policies and guidelines (e. g. , policies, safety, copyright)
- Troubleshooting issues (e. g. , video playback, uploading, account & bugs issues, membership issues)
- Analyzing data and trends to create insights for customers
- Informações detalhadas sobre a oferta de emprego
Empresa: Cbtalents Localização: Faro
Alcantarilha, Faro, PortugalPublicado: 9. 7. 2025
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