Customer Support in DUTCH, Lisbon office, Mo-Fri Start: 9.10 Lisboa

Customer Support in DUTCH, Lisbon office, Mo-Fri Start: 9.10
Lisboa
Lisboa, Lisboa, Portugal

• Possible start: 9. 10
• We offer efficient and fast remote recruitment process
• It is great possibility to get good money throughout the year in Portugal
• Working schedule time frames: Monday-Friday: 07:30-20:00 (Greek time - 8h/day, 40h/week, 5 days/week) with weekends off
• We do NOT require previous experience, we will teach you everything

Company:

Support for insurances brand
Our client is the world's largest publicly traded property and casualty insurer for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you

You will provide a warm and professional contact with each of our customer's clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

As a Customer Support you will:

• Receiving telephone calls or chat from Dutch clients wishing to obtain various types of information concerning the insurance policy -only inbound
• Processing via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc. , to the insured
• Indexation and electronic archiving in our document management tool
• Policy changes/Cancellation requests/Making a claim, updating payment details
• This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account

What do we expect:

• Fluency in Dutch (C2 - native)
• Communicative English level (min. B2)
• You live anywhere in Lisbon or you are ready to relocate there
• Ability to communicate clearly and effectively
• You are looking for adventure in fast growing, international company
• We do NOT require previous experience, we will teach you everything

Competitive salary and remuneration system (incl. meal allowance):

• 1100€ gross x 14 months (it's 1283€ gross x 12 months)
• 100€ gross project bonus/month (it is a fixed salary supplement)
• up to 100€ gross performance bonus,
• 20 €/month – Transport allowance
• €7. 23 NET/day (approx. 145€/month) meal voucher

Your average annual salary is: 18576€ – 19776€ gross

What we offer:

• Possible start: 9. 10
• Working time frames: Monday – Friday 07:30 – 20:00 (40h per week, 8h/day) with weekends off
• Full time, fixed term 6-months employment contract with prolongation possibility (according to the Portuguese law)
• Training is provided at the beginning of the work
• We offer office based work system in our modern location in Lisbon - Oriente
• Health insurance with a dental plan (after 6 months contract)
• Complete online hiring process regulated
• We are certified Great Place to Work for 4 years
• Note: We require EU citizenship or full rights to work in Portugal

Are you interested in a new adventure?
Then apply with your CV, we look forward to you

* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position

#dutch
Speakers #work
In Lisbon #insurances #back
Office

Job Type: Full-time

Pay: 1, 220. 00€ - 1, 480. 00€ per month

Application Question(s):

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• When is the closest possible date to start for you?
• Are you ready to work in our office in Lisbon-Oriente?
• This offer is Connected with our client Concentrix (formerly Webhelp). Do you agree to participate in this recruitment?
• Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
• Are you legally authorized to work in Portugal?
  If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc. ).
• Do you speak Dutch at working proficiency level (min. C1)?
• Do you speak English communicative?

Language:

• Dutch (C2-native) (Required)
• English communicative (Required)