Customer Support In Italian (M/F/X) Lisboa

Customer Support In Italian (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Job Opening: Customer Support in Italian (M/F/X) – Remote in Portugal Work from Portugal for a Leading Swiss Telecommunications Company!Telecommunications is without a doubt one of the most dynamic industries in the world — and our client is one of the most exciting players within it. As the largest independent telecommunications company in Switzerland, offering a complete portfolio of mobile, internet, TV, and
- network services for both private and business customers, they are experiencing rapid growth. To keep up with their
- winning pace, they are looking for team members with true passion! Their Lisbon operations bring you close to the heart of the company — all without leaving beautiful Portugal. Position: Customer Support in Italian (M/F/X) Location: Remote – Portugal Contract: Full-time, Fixed-term
Responsibilities
Handle inbound and outbound customer calls
Support customers with technical issues related to
- network, internet, and Sunrise TVProvide excellent customer service to foster
- term loyalty
Advise customers on Sunrise’s services and offers
Drive added value for customers, especially in
- related interactions
Communicate effectively, maintaining both quality and performance standards
Requirements
Previous experience in a call center environment
Fluency in Italian and English
Strong customer orientation and commitment
Sales experience is a strong advantage
Flexibility and
- resilience
Excellent communication skills
Independent and precise working style
Strong sense of responsibility and punctuality
Salary & Benefits
Permanent contract with a 180 days probation period
Base Salary: €900/month (x14 payments)Language Bonus: €150 for English Language + €100 for Italian Language (x13)Performance Bonus: Up to €360/month (x12)Flex work allowance: 60€/month (x11)Meal Allowance: €9. 60 per working day (x12)Private Health Insurance starting from the 3rd month
If you’re ready to join an international team and support one of Europe’s most innovative telecom brands, we want to hear from you! Apply today and become part of something big — without leaving Portugal. Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.