Customer Support - Italian (M/F/X) Lisboa

Customer Support - Italian (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Job Opportunity: Customer Support Agent (Italian & English)

Are you fluent in Italian and English?

Do you have a passion for helping others and an interest in home appliances?

We’re seeking motivated individuals to join our client's customer support team in the office.

If you enjoy providing solutions and enhancing customer experiences, this is your opportunity to work with a leading home appliances company in a supportive and engaging work environment!

Key Responsibilities

1. Provide customers with a correct, polite, and friendly reception according to relevant Quality Guidelines and KPIs;
2. Offer consumers the most appropriate information and correct solutions aligned with their queries and company procedures;
3. Upsell sales whenever possible, matching both company and customer needs;
4. Operate and drive continuous improvements in all aspects of operations.

Required Skills

• Native or advanced proficiency in Italian (C2);
• Intermediate level of English (B2);
• Excellent communication skills;
• Customer service experience is a plus.

Benefits

• Base salary of 1000€/month;
• Performance bonus up to 100€/month;
• Meal allowance of 7. 23€ per day worked;
• Schedule: Monday to Saturday, between 7am and 7pm (rotational shifts);
• Days off: Sunday and one rotational day;
• Contract: 6 months (renewable);
• Location: Lisbon.

Randstad's mission is to become the most equitable and specialised talent company in the world. We welcome people with diverse skills and experiences and are committed to inclusive recruitment practices.

If you need any adjustments to make your application or interview more comfortable, please inform our recruitment team.