Customer Support-Italian Speaker Braga

Customer Support-Italian Speaker
Braga
Braga, Braga, Portugal

Job Title: Customer Support - Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Contract: Full-time, Permanent

About the Role

We are seeking a fluent Italian speaker with a passion for customer service to join our team in Porto. As a Customer Support - Italian Speaker, you will be the first point of contact for our Italian-speaking clients, providing outstanding support and ensuring a positive customer experience.

Key Responsibilities

1. Respond to customer inquiries promptly, providing accurate information and solutions.
2. Handle and resolve customer complaints professionally and efficiently.
3. Maintain high customer satisfaction through exceptional service.
4. Collaborate with other departments to resolve issues and improve customer experience.
5. Keep detailed records of customer interactions and transactions.
6. Stay informed about products and services to provide accurate information.
7. Identify and escalate priority issues appropriately.
8. Continuously seek opportunities to improve processes to enhance satisfaction.

Qualifications

1. Fluent in Italian and English, both written and verbal.
2. Previous customer service experience preferred.
3. Excellent communication and interpersonal skills.
4. Strong
   - solving abilities.
5. Ability to work in a
   - paced environment.
6. Proficiency in Microsoft Office and customer service software.
7. Willingness to work flexible hours, including weekends and holidays if required.

What We Offer

1. Competitive salary and benefits.
2. Multicultural and dynamic work environment.
3. Opportunities for growth and career development.
4. Training and support to develop your skills.

If you are dedicated,
- oriented, and proficient in Italian and English, we would love to hear from you! Apply now to join Cbtalents in Porto as a Customer Support - Italian Speaker.