Customer Support-Italian Speaker Alcantarilha

Customer Support-Italian Speaker
Faro
Alcantarilha, Faro, Portugal

Job Title: Customer Support - Italian Speaker

Company: Cbtalents

Location: Porto, Portugal

Are you a fluent Italian speaker with a passion for customer service? Do you enjoy helping others and providing excellent support? If so, we have the perfect opportunity for you!

Cbtalents, a leading company in Porto, Portugal, is seeking a Customer Support - Italian Speaker to join our dynamic team. As a Customer Support - Italian Speaker, you will be responsible for providing outstanding customer service to our Italian-speaking clients. You will be the first point of contact for inquiries or issues and will ensure a positive customer experience.

Key Responsibilities:

1. Respond to customer inquiries and provide accurate information and solutions promptly.
2. Handle and resolve customer complaints professionally and efficiently.
3. Maintain high customer satisfaction by delivering exceptional service.
4. Collaborate with other departments to resolve customer issues and improve overall experience.
5. Keep accurate records of customer interactions and transactions.
6. Stay updated on product and service knowledge to provide accurate information.
7. Identify and escalate priority issues appropriately.
8. Seek opportunities to improve processes and procedures for better customer satisfaction.

Qualifications:

1. Fluent in Italian and English (both written and verbal).
2. Previous customer service experience preferred.
3. Excellent communication and interpersonal skills.
4. Strong
   - solving and
   - making skills.
5. Ability to work in a
   - paced environment.
6. Proficient in Microsoft Office and customer service software.
7. Willing to work flexible hours, including weekends and holidays if needed.

We Offer:

1. Competitive salary and benefits.
2. Multicultural and dynamic work environment.
3. Opportunities for growth and career development.
4. Training and support to enhance your skills.

If you are dedicated and
- oriented with strong Italian and English skills, we would love to hear from you! Apply now to join our team at Cbtalents in Porto as a Customer Support - Italian Speaker.