Customer Support (m,f) English: Add support Lisboa

Customer Support (m,f) English: Add support
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

07f06646d674

Job Views:

5

Posted:

02. 08. 2025

Expiry Date:

16. 09. 2025

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Job Description:

Start: 21st August

€2000 welcome bonus as well as 1 year retention bonus of €870

About the position

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Provide support to customers by phone, email, chat and social media channels
• Handle with all questions and inquiries about products and services
• Actively work on the optimisation of all processes related to customers
• Closely work with other together with otherdepartments, for example Sales and Marketing

REQUIREMENTS:

• Native/fluent in English both verbal and written (C2 level).
• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
• Ability to handle stressful situations
• Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
• Good and
  - friendly service
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Modern officein a city centerwith open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities