Customer Support Non-voice (Dutch-speaking) – Creative Media Platform Porto

Customer Support Non-voice (Dutch-speaking) – Creative Media Platform
Porto
Porto, Porto District, Portugal

Job Title:

Customer Representative (Dutch-speaking) – Creative Media Platform - 3000€ Welcome Bonus

Job Description

Experience the power of a
- changing career

We are a global technology and services leader that powers the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you’re looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence, including high targets regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the necessary training,
- edge technologies, and ongoing support to help you succeed. At Concentrix, there’s significant potential for career and personal growth. About 80% of our managers and leaders have been promoted from within! We also offer a range of FREE learning and leadership development programs designed to help you achieve your career goals.

What you will do in this role

• Handle incoming support inquiries efficiently and accurately.
• Follow standard operating procedures (SOPs) and escalate complex issues as needed.
• Investigate and gather information to assist customers.
• Provide detailed and organized customer support, and seek initiatives to improve the overall customer experience.

Your qualifications

• Advanced level of Dutch (written and oral) (C1) and a good level of English (B2).
• Understanding of how social platforms function.
• Proven computer skills and diligent work ethic.
• High attention to detail and
  - solving mindset.
• Effective communication skills, both written and verbal.
• Availability for 24/7 rotating hours.

Even if you don’t meet every qualification, we encourage you to apply. We’ll do our best to match you with the right role, whether it’s this one or another.

What’s in it for you

• Full-time 6-month contract (with the possibility of renewal).
• Competitive salary and performance bonus.
• 3000€ Welcome Bonus.
• Central location in Porto, Portugal.
• Referral bonus opportunities.
• Full paid training on the company and project.
• Career development programs, courses, and language classes.

Experience the best version of you!

If this sounds like the perfect next step in your career, we want to hear from you. Apply today and discover why over 440, 000+ professionals worldwide call Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are committed to a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected class.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered.

Location:

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements:

Dutch (Required)

Time Type:

Full-time

Note: This job posting is active and accepting applications.