Customer Support Professional Porto

Customer Support Professional
Porto
Porto, Porto District, Portugal

Transform your career with a new challenge

About the Role

We are seeking an exceptional individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring performance goals are met across all operations and that we fulfill client expectations related to operational excellence:

high targets regarding quality, efficiency & customer journey improvement.

Your Responsibilities

• You will respond to customer inquiries across multiple channels (e. G. , email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• You will build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• You will enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
• You will maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• You will collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• You will identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

What We're Looking For

• You should be fluent in Spanish (written and spoken) and have a strong command of English for internal communication.
• You should have experience in customer service, preferably in the travel or online booking industry.
• You should be passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
• You should be skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
• You should be able to work independently, make sound decisions, and document customer interactions accurately and efficiently.
• You should possess excellent
  - solving skills and be able to deliver personalized solutions to meet customer needs and resolve issues.