Customer Support Porto

Customer Support
Porto
Porto, Porto District, Portugal

Company Overview:
Join a global leader in diabetes care and insulin delivery systems. We innovate to improve the lives of people managing diabetes, supporting both patients and healthcare providers with
- edge medical devices.

Key Responsibilities:

Deliver exceptional customer care and technical support for diabetes medical devices.

Assist users via phone, email, chat, and SMS.

Troubleshoot issues and guide on product usage.

Manage orders, renewals, and documentation.

Handle sensitive situations with empathy and professionalism.

Adhere to regulatory standards using
- defined scripts and procedures.

Requirements:

Fluent in German (C2) and proficient in English (C1).

Comfortable supporting multiple European markets.

Experience in healthcare or technical support is a plus.

Strong communication, organization, and
- solving skills.

Ability to work in rotating shifts, including weekends and nights.

Stress-resilient, empathetic, and
- oriented.

Contract & Benefits:

6-month renewable contract

Schedule: Rotative 24/7 shifts (Monday to Sunday, 2 rotative days off)

Salary: €1, 100 x14 or €1, 283 x12 (candidate's choice)

Bonus: €400/month (11 months)

Meal Allowance: €7. 63 net/day

Health Insurance: Optional with monthly contribution

Apply now and make a meaningful difference in healthcare.

Job Type: Full-time

Pay: 1, 000. 00€ - 1, 600. 00€ per month

Ability to commute/relocate:

• Porto, Distrito do Porto: Reliably commute or willing to relocate with an
  - provided relocation package (Required)

Language:

• German (Required)