Customer Support Porto

Customer Support
Porto
Porto, Porto District, Portugal

Social network you want to login/join with:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Support for their office in Porto.

Position: Customer Support

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Prepare chargeback representment documents in accordance with specific requirements.
• Determine user risk level based on company procedures and policies.
• Verify
  - provided documents to ensure authenticity and match system records.
• Accurately use review outcome to make informed decisions to blacklist/whitelist specific users.
• Escalate any potential fraud trends to senior management team.
• Investigate reasons for transaction rejections.
• Keep detail documentation through screenshot and various platforms.

REQUIREMENTS:

• Native/fluent in English both verbal and written (C2 level).
• Strong analytical skills,
  - solving abilities, and a commitment to maintaining the integrity of the review process.
• Ability to work effectively in a
  - paced team environment.
• High ethical standards and commitment to confidentiality.
• Enthusiastic and skilled in payment technology applications (CCDC, Pay
  Pal, and E-wallets)
• Curious and persistent in solving issues
• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Modern officein a city centerwith open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities