Customer support Porto

Overview

Italian Customer Service Representative – Location: Porto, Portugal (100% On-Site)

Start Date: February 13, 2025 | Contract Type: Permanent | Work Model: Full-time, On-site

Compensation

• Base Salary: 1, 000 monthly
• Payment Structure: 14 payments per year
• Annual Gross: 14, 000
• Additional Benefits Package

Language Requirements

• Italian: C2 (Native/Near-native)
• English: B2 (Professional working proficiency)

Core Responsibilities

• Handle customer inquiries through multiple channels (phone, email, chat)
• Provide prompt and accurate responses to customer questions
• Process and document all customer interactions
• Resolve customer complaints and issues
• Maintain high customer satisfaction levels
• Meet quality and performance metrics
• Update customer information in CRM systems
• Follow up on pending customer issues

Essential Skills

• Native-level Italian language proficiency (C2)
• Professional English communication skills (B2)
• Strong
  - solving abilities
• Excellent communication skills
• Customer-service oriented mindset
• Ability to work in rotating shifts
• Basic computer literacy

We Offer

• Comprehensive paid training program
• Modern office facilities
• Career advancement opportunities
• Health insurance
• Meal allowance
• Professional development opportunities
• Team building activities
• Performance bonuses

Application Process

• CV and cover letter submission
• Initial screening call
• Language assessment (Italian and English)
• Technical interview
• Final interview
• Reference checks
• Job offer