Customer Support Vermoim

Customer Support
Braga
Vermoim, Braga, Portugal

Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

Join to apply for the Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus role at Blue
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Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus

1 week ago Be among the first 25 applicants

Join to apply for the Dutch Customer Support in Porto (No Phone Calls) - 2000 Euros Signing Bonus role at Blue
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Start Your Journey in Tech Support – Help Users Worldwide!

Join a dynamic and collaborative team where your
- solving skills and tech curiosity make a real difference. If you’re a clear communicator, thrive in
- paced environments, and enjoy helping others, this is your chance to support users of
- edge digital products—no calls, just impactful support through chat and email!

Role Overview:

As a Customer Support, you'll be a key player in delivering seamless,
- quality assistance to users of digital products around the world. Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience. This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and
- paced environment.

Key Responsibilities:

• Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
• Follow
  -
  - step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
• Maintain strong performance in line with quality expectations and SLA goals
• Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
• Approach each interaction with empathy and a
  - solving mindset to ensure a positive user experience
• Support a culture of continuous improvement by contributing ideas and embracing
  - driven success

Requirements:

• Proficiency in Dutch (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary:
  
  Your expertise and dedication are rewarded
• Language Bonus:
  
  Additional rewards for your language proficiency
• Meal Allowance:
  
  Daily support during your work hours
• Health & Life Insurance:
  
  Comprehensive benefits for your
  - being
• Collaborative Team:
  
  Be part of a communicative and supportive work environment
• Relocation Assistance:
  
  Smooth transition support for your move
• Onsite Work Environment:
  
  Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Seniority level

- Seniority level

Not Applicable

Employment type

- Employment type

Full-time

Job function

- Job function

Other

- Industries

Marketing Services

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