Customer Support Representative – French Speaker – Travel & Hospitality, Lisbon Lisboa

Customer Support Representative – French Speaker – Travel & Hospitality, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about travel and hospitality? Join the customer service team for IHG Hotels & Resorts in Lisbon and help travelers enjoy seamless journeys while building your international career.

Your responsibilities

• Assist customers during the booking process
• Provide accurate guidance and personalized travel solutions
• Follow up with travelers during their stay, including handling refunds when necessary
• Support and expand the client network by ensuring customer satisfaction
• Contribute to qualified lead generation for future bookings

Your profile

• EU citizenship or valid residency card
• Fluent in French with good English skills
• Passion for travel and the tourism industry
• Excellent communication and listening skills
• Motivated, committed, and
  - oriented

Conditions and benefits

• Contract: Long-term, renewable
  - term contract
• Working hours: Full-time (40h/week), rotating shifts Mon–Sun (7 AM – 7 PM)
• Salary:
  • 1, 040 € gross/month with free accommodation (shared flat, bills included)
  • 1, 240 € gross/month without accommodation
• Relocation package:
  • Reimbursement of flight expenses after 9 months
  • Airport
    - up upon arrival
  • Annual return flight to home country (within the EU)
  • Assistance with paperwork and bank account setup
• Extra perks:
  • Free Portuguese lessons, cooking classes, sports activities, and social events
  • Real career growth opportunities across different paths

Why join this opportunity?

This is your chance to work with one of the world’s leading hotel groups, gain international experience, and enjoy a multicultural environment in Lisbon — all while helping travelers create unforgettable memories.