Customer Support Representative | German

Customer Support Representative | German
Lisboa
Lisboa, Lisboa, Portugal

A day in the life of a Customer Support Representative: Support hoteliers by providing professional, personalized responses to their questions via email, phone, and online forums.

Deliver a
- class customer experience by listening closely, responding actively to their needs, and going the extra mile to anticipate future ones.

Assess questions and escalate to internal teams when needed through predefined processes and channels. Follow up until resolved.

Achieve daily and weekly engagement targets, with customer satisfaction and retention as the ultimate goal.

Collaborate closely with our Implementation team to ensure a seamless transition of customer accounts to support.

Acknowledge dissatisfaction from hoteliers and show utmost care in your interactions, aiming to retain and convert them into brand ambassadors.

Recognize signs that customers may be considering leaving and work with internal teams to prioritize and resolve their issues.

Requirements

Required skills Fluent command of German & English (C1/C2)

Minimum 2 years of experience in a
- oriented, technical, or
- facing role

Excellent interpersonal skills; consistently friendly and responsive toward both customers and colleagues

Technical proficiency in using various systems (training provided)

Experience in the hotel sector (front desk/reservations) and/or hospitality

Located in the area of Lisbon

Benefits

Free lunch on Fridays

Work with a Mac – equipment provided

Team-based performance bonus

Formal training budget

Annual hotel experience

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.