Customer Support Representative (Dutch And English Speakers) Viseu

Customer Support Representative (Dutch And English Speakers)
Viseu
Viseu, Viseu District, Portugal

Job Summary:

We are looking for a bilingual Customer Support Representative fluent in Dutch and English to join our dynamic support team. You will be responsible for delivering outstanding customer service to our Dutch- and English-speaking users by handling inquiries, solving problems, and ensuring a seamless experience across all touchpoints. This role is ideal for someone who is
- focused,
- savvy, and thrives in a
- paced environment.

Key Responsibilities:

Respond promptly and professionally to customer queries via email, live chat, and phone in both Dutch and English.

Troubleshoot customer issues and provide effective, clear, and timely solutions.

Maintain a deep understanding of our products and services to offer accurate assistance.

Escalate complex issues to the appropriate internal teams and ensure
- up.

Document all customer interactions accurately in the support ticketing system.

Maintain
- level targets and contribute to customer satisfaction goals.

Support the development and translation of help center content and FAQs as needed.

Required Qualifications:

Fluent in Dutch C2 or
- leveland English (written and spoken).

Previous experience in a customer support, help desk, or call center environment is preferred.

Strong communication and interpersonal skills.

Comfortable using customer service tools (e. G. , Zendesk, Intercom, Salesforce).

Ability to handle multiple tasks simultaneously while maintaining attention to detail.

Empathy, patience, and a strong
- first mindset.

Preferred Skills:

Experience working in a tech, Saa
S,
- commerce, or digital services environment.

Familiarity with support KPIs and customer experience metrics.

Basic technical troubleshooting knowledge is a plus.

Proactive approach with the ability to adapt in a changing environment.

What We Offer:

Competitive salary and benefits package.

Flexible working hours and remote work opportunities.

A collaborative and multicultural team environment.

Ongoing training and career development support.

Opportunities to grow within a
- paced, innovative company.

If you're passionate about providing exceptional customer support and fluent in both Dutch and English, wed love to meet you.

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