Customer Support Representative for Danish and English Speaker Lisboa

Job Summary

We are seeking a bilingual Customer Support Representative fluent in Danish and English to join our customer service team. In this role, you will serve as the first point of contact for our Danish- and English-speaking customers, providing
- quality support via email, chat, and phone. The ideal candidate is empathetic,
- oriented, and passionate about helping others.

Key Responsibilities

• Respond to customer inquiries in Danish and English through email, chat, and phone.
• Provide accurate, timely, and effective solutions to a variety of customer issues.
• Guide users through troubleshooting steps and explain product features clearly.
• Document customer interactions and feedback in internal systems.
• Escalate complex issues to relevant departments when necessary.
• Maintain a high level of professionalism and empathy with customers at all times.
• Follow internal procedures and contribute to improving support documentation.

Required Qualifications

• Fluent in Danish and English (both written and spoken).
• Experience in a customer service, support, or call center environment is preferred.
• Excellent communication, interpersonal, and
  - solving skills.
• Ability to multitask and handle a high volume of customer interactions.
• Strong attention to detail and ability to work independently.
• Basic computer literacy and experience with customer support tools (e. g. , Zendesk, Salesforce, Freshdesk) is a plus.

Preferred Skills

• Familiarity with CRM systems and ticketing platforms.
• Experience supporting Saa
  S,
  - commerce, or digital platforms is an advantage.
• A proactive,
  - do attitude and willingness to learn.

What We Offer

• Competitive salary and benefits.
• Flexible working hours
• A multicultural, collaborative, and supportive team environment.
• Opportunities for growth and development within the company.
• Regular
  - building activities and recognition for excellent performance.