Customer Support Representative (French and English)

Customer Support Representative (French and English)
Lisboa
Lisboa, Lisboa, Portugal

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

• Work in Lisbon, Portugal in the office
• Easy online recruitment process (phone call and video interview),
• Work schedule : Monday to Sunday – 24/7 (Rotative shifts including night shifts)
• Days Off - 2 rotative days
• Experience Needed : At least half a year of experience in Contact Centre with strong orientation to the customer service

About the project:

You will be providing services for a leading payment solutions provider, with the largest business technology platform serving all kinds of businesses. Our client's operating system allows business owners to sell anywhere, work more efficiently, manage inventory, communicate with customers, book appointments, course meals, order online, and so much more.

Your tasks:

• As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
• You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
• You will deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas

What you need:

• Fluency in French (must be at least C2),
• Fluent in English (at least C1),
• Ability to communicate clearly and effectively.
• At least half a year of experience in a Contact Centre with a strong orientation to customer service

What you will gain:

• Standard salary of:*900 € (gross*) x 14 times per year
• Performance bonus (gross): 100€ x 11
• Meal allowance: 7, 63€ per workday (paid in meal card)
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Note : EU citizenship or full working rights in Portugal are required!!

Are you ready to embark on a new journey in your career?

Apply today!

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

By clicking the "Apply" button or otherwise sending your application to REAL RECRUITMENT SOLUTIONS Sp. z o. o. based in: Siewna 30, 31-231 Kraków (Employer - data administrator), you agree to the processing of your personal data by the Employer for the purpose of recruitment. You can withdraw your consent at any time by contacting us at the following
- mail address: