Customer Support Representative French/English Lisboa

Customer Support Representative French/English
Lisboa
Lisboa, Lisboa, Portugal

Within your #One
Team

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

Inside Customer Service Department (CCO) of OVHcloud, the Commercial Customer Support Representative is responsible for supporting commercial and order queries from existing and prospect customers. Their main mission is to guarantee customer satisfaction, thereby contributing to the company's growth.

They will be also responsible for outbound campaigns and retention activities.

Your future impact

In 6 months you will have accomplished

Answering queries related to commercial topics regarding OVHcloud products

Be able to help customers choose product or service based on their technical needs, respond to all the questions customer has about OVHcloud product or services and able to identify additional customer needs and proactively propose solutions

Be able to document customer requests & contact details in the ticketing tools

Become proficient at creating leads for CSO & Professional Services teams

Be able to ensure there is a proper follow up on all the registered requests and orders

Participate in Outbound campaigns & retention actions for our customers

And in 1 year you will have mastered

Provide excellent customer service listening, analyzing and making recommendations

Understand perfectly the OVH Web services portfolio

Provide pre and
- sale commercial support

Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

Become part of continuous improvement process for customer touchpoints related to commercial requests; be able to capture customer feedback on products and services and will share it with different stakeholders

.

Skills required :

Previous experience in commercial r technical support

Ability to handle technical conversations, nice to have: previous experience in IT environments

Familiarity with web and telco services

Ability to work in international environment

Excellent written and verbal communication and customer service skills

Organized with high level of attention to detail

Strong teamwork skills, positive attitude, dynamic and enthusiastic

Passionate for technology and willing to learn and develop himself/herself

Fluent French (C1) and English (B2/ C1) language are mandatory