Customer Support Representative - French Market (Lisbon)

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Position Summary

We are recruiting for a full‑time, on‑site position in Lisbon, dedicated to serving our French‑speaking customer base. This role requires exceptional communication skills and a commitment to customer satisfaction. We welcome candidates who meet the language and legal requirements, regardless of extensive past experience, as comprehensive training will be provided.

Core Duties

• Interact directly with customers via various channels (phone, e‑mail, chat) to address inquiries, troubleshoot technical issues, and provide timely, accurate solutions – conducted mainly in French.
• Log all customer interactions accurately.
• Collaborate effectively within the team to uphold high service standards.

Mandatory Qualifications

• Language Requirements: Absolute fluency (C1 level or equivalent) in both French and English.
• Start Date: Must be ready to begin work on January 8, 2026.
• Legal Documentation: Eligibility to work in Portugal is non‑negotiable. Accepted documents include an EU/EEA Passport, a Refugee Status Card, or a Residency Permit valid for over one year.

Operational Details and Schedule

The job is based in the Lisbon facility. Coverage is required 24 hours a day, 7 days a week. Applicants must be flexible and willing to work a rotating shift pattern, which includes daytime, evening, and overnight hours. Two non‑fixed, consecutive rest days each week are provided.

Compensation & Rewards

• Remuneration: A gross monthly salary of €900, dispersed over 14 annual payments.
• Financial Incentives: A supplementary bonus tied to performance metrics, alongside a daily allowance for meals.
• Support: Robust health insurance coverage and all necessary technical equipment provided.
• Development: Clear pathways for professional growth and internal advancement are offered.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Technology, Information and Internet