Customer Support Representative - French Speaker - Travel & Hospitality, Lisbon Lisboa

Customer Support Representative - French Speaker - Travel & Hospitality, Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about travel and hospitality? Join the customer service team for IHG Hotels & Resorts in Lisbon and help travelers enjoy seamless journeys while building your international career.

Your responsibilities Assist customers during the booking process

Provide accurate guidance and personalized travel solutions

Follow up with travelers during their stay, including handling refunds when necessary

Support and expand the client network by ensuring customer satisfaction

Contribute to qualified lead generation for future bookings

Your profile EU citizenship or valid residency card

Fluent in French with good English skills

Passion for travel and the tourism industry

Excellent communication and listening skills

Motivated, committed, and
- oriented

Conditions and benefits Contract : Long-term, renewable
- term contract

Working hours : Full-time (40h/week), rotating shifts Mon–Sun (7 AM – 7 PM)

Salary :

1, 040 € gross/month with free accommodation (shared flat, bills included)

1, 240 € gross/month without accommodation

Relocation package :

Reimbursement of flight expenses after 9 months

Airport
- up upon arrival

Annual return flight to home country (within the EU)

Assistance with paperwork and bank account setup

Extra perks :

Free Portuguese lessons, cooking classes, sports activities, and social events

Real career growth opportunities across different paths

Why join this opportunity? This is your chance to work with one of the world’s leading hotel groups, gain international experience, and enjoy a multicultural environment in Lisbon — all while helping travelers create unforgettable memories.