Customer Support Representative - French Speaker - Travel & Hospitality - Lisbon Lisboa

Customer Support Representative - French Speaker - Travel & Hospitality - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers’ journeys a success.

Your responsibilities and impact as Customer Service for IHG will be

Solving issues during the booking process

Giving instructions and actively finding the right booking

Following up during the vacation and providing good solutions including refunds

Expanding and maintaining the client network

Managing good and qualified lead generation

Providing excellent customer and client support across various situations

Skills, qualifications, and interests you need to succeed in this role

EU citizenship or valid residency card

Fluent in French and English

Passionate about travel and tourism

Motivated and committed to delivering quality service

Strong communication and listening skills

What’s in it for you

Type of contract:
- term
- term contract, renewable every year

Working hours:
- time (40h/week) on rotating shifts, Mon-Sun 7 AM–7 PM

Salary options:

With free accommodation (shared flat, bills included): 1040€ gross/month

Without accommodation: 1240€ gross/month

For international candidates

Reimbursement of initial flight expenses after 9 months

Airport
- up

Yearly return flight to your home country (within the EU)

Help with paperwork, bank account, and other administrative tasks

Additional benefits

Free Portuguese lessons, cooking classes, sports activities, and social events

Real career opportunities across various paths