Customer Support Representative - Multiple Openings (Apply With English Or Dutch, German, Frenc[...] Lisboa

Overview

Join to apply for the Customer Support Representative - Multiple Openings (Apply With English Or Dutch, German, French, Italian, Spanish, Swedish, Polish) role at Conectys.

About The Role: As a PCI Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our
- profile technology clients, recognized for its
- edge platform, software solutions, and global presence. You will help small and
- sized business owners protect themselves and their customers from cybercrime by assisting them to comply with industry standards and deploy tools to enhance cybersecurity posture. Conectys is a rapidly growing BPO with over 3000 employees across 7 sites, offering multilingual outsourcing services to customers in various industries.

Responsibilities

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering
  -
  - step help.
• Help users access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.

Qualifications & Requirements

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in English or EN+FR/DE/IT/ES/NL/PL.
• Proficiency in Microsoft Office Suite – Word, Excel, Outlook.
• Collaborative, upbeat, and
  - focused; clear communicator with active listening skills.
• Professional phone presence and strong soft skills.
• Detail-oriented with the ability to handle multiple tasks and make solid decisions.
• Available to work flexible shifts with strong schedule adherence.

Benefits & Perks

• Innovative Culture: Be part of a
  - thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements to support a balanced lifestyle.

Interested? Send your CV to ****** mentioning in the subject the reference CSR_PCI. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, disability, or background.

We take pride in our approach to diversity and inclusion.