Customer Support Representative Lisboa

Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Within your #One
Team

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

• Responding to customer requests about account administration, billing and order
- up, through different channels (Phone, Email, Chat)

• Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

• Keeping customers updated about the status of their opened requests and the resolution for the same

• Offering
- sale support - order tracking and payment follow up when needed

• Participating in different missions with the team, helping support customer loyalty programs

• Understanding and being a part of the promotion of the OVHCloud brand to current and future customers

• Promote a strong, trustworthy image of OVHCloud's customer support experience

• This position will require shift work on weekends and/or nights

• A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third idiom is required (French, Spanish, Italian or German).
• Great communication skills
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you