Customer Support Representative

About Solera

Solera is a global leader in data, technology, and software solutions that manage and protect life’s most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service.

Position Overview

We are looking for a Customer Support Representative to join our
- site customer service team. The ideal candidate will be autonomous, dynamic, proactive, and customer‑centric, with strong communication skills and the ability to thrive in a fast‑paced, high‑pressure environment. This individual will serve as the first point of contact for customers, providing exceptional support and ensuring a seamless experience across all interactions.

Key Responsibilities

• Respond to customer inquiries via phone, email, or other communication channels with professionalism and empathy.
• Troubleshoot and resolve customer issues efficiently while maintaining a positive customer experience. Inform the client about the status of property transference, payment and documentation needed.
• Escalate complex issues to the appropriate departments while ensuring timely follow‑up.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and streamline service processes.
• Collaborate with cross‑functional teams to ensure continuous improvement and service excellence.
• Adhere to company policies, procedures, and performance standards.

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: Minimum 1–2 years of experience in customer service or technical support.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem‑solving and multitasking abilities.
  • High level of autonomy and accountability.
  • Ability to remain calm and professional under pressure.
  • Proactive attitude and willingness to go the extra mile for customers.
  • Competence with CRM tools and basic computer applications.
• Personal Attributes:
  • Customer‑oriented with a passion for helping others.
  • Dynamic and adaptable to changing priorities.
  • Self‑motivated and able to work independently.
  • Resilient under stress and able to maintain high performance in demanding situations.
  • Positive and team‑oriented mindset.