Customer Support Representative

Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Customer Support Representative page is loaded## Customer Support Representativelocations: Lisbontime type: Full timeposted on: Posted Todayjob requisition id: JR-018738**About Solera**Solera is a global leader in data, technology, and software solutions that manage and protect life’s most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service. **Position Overview**We are looking for a **Customer Support Representative** to join our
- site customer service team. The ideal candidate will be **autonomous**, **dynamic**, **proactive**, and **customer-centric**, with strong communication skills and the ability to thrive in a
- paced,
- pressure environment. This individual will serve as the first point of contact for customers, providing exceptional support and ensuring a seamless experience across all interactions. **Key Responsibilities**Respond to customer inquiries via phone, email, or other communication channels with professionalism and empathy. Troubleshoot and resolve customer issues efficiently while maintaining a positive customer experience. Inform the client about the status of property transference, payment and documentation needed. Escalate complex issues to the appropriate departments while ensuring timely
- up. Maintain detailed and accurate records of customer interactions in the CRM system. Identify opportunities to improve customer satisfaction and streamline service processes. Collaborate with
- functional teams to ensure continuous improvement and service excellence. Adhere to company policies, procedures, and performance standards. **Qualifications****Education:** High school diploma or equivalent required; associate or bachelor’s degree preferred. **Experience:** Minimum 1–2 years of experience in customer service or technical support**Skills:**Excellent verbal and written communication skills. Strong
- solving and multitasking abilities. High level of autonomy and accountability. Ability to remain calm and professional under pressure. Proactive attitude and willingness to go the extra mile for customers. Competence with CRM tools and basic computer applications. **Personal Attributes**Customer-oriented with a passion for helping others. Dynamic and adaptable to changing priorities. Self-motivated and able to work independently. Resilient under stress and able to maintain high performance in demanding situations. Positive and
- oriented mindset.

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