Customer Support Representative

Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Solera

Solera is a global leader in data, technology, and software solutions that manage and protect life's most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service.

The Role

We are looking for a Customer Support Representative to join our
- site customer service team. The ideal candidate will be autonomous, dynamic, proactive, and
- centric, with strong communication skills and the ability to thrive in a
- paced,
- pressure environment. This individual will serve as the first point of contact for customers, providing exceptional support and ensuring a seamless experience across all interactions.

What You'll Do

• Respond to customer inquiries via phone, email, or other communication channels with professionalism and empathy.
• Troubleshoot and resolve customer issues efficiently while maintaining a positive customer experience. Inform the client about the status of property transference, payment and documentation needed.
• Escalate complex issues to the appropriate departments while ensuring timely
  - up.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and streamline service processes.
• Collaborate with
  - functional teams to ensure continuous improvement and service excellence.
• Adhere to company policies, procedures, and performance standards.

What You'll Bring

Education: High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience: Minimum 1–2 years of experience in customer service or technical support

Skills:

• Excellent verbal and written communication skills.
• Strong
  - solving and multitasking abilities.
• High level of autonomy and accountability.
• Ability to remain calm and professional under pressure.
• Proactive attitude and willingness to go the extra mile for customers.
• Competence with CRM tools and basic computer applications.

Personal Attributes

• Customer-oriented with a passion for helping others.
• Dynamic and adaptable to changing priorities.
• Self-motivated and able to work independently.
• Resilient under stress and able to maintain high performance in demanding situations.
• Positive and
  - oriented mindset.