Customer Support Representative Lisboa

Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

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Location:

Porto, Portugal
On-site position

Start Date:

15th May 2025

Working Schedule:

Monday to Friday: 08:00 19:00 (rotative shifts within this time frame)

Days Off: Saturday and Sunday

Salary & Benefits:

Meal Allowance: 7. 63 per working day (net)

Transport Allowance: Not provided

Relocation Package Included (details below)

Role Responsibilities:

As a Customer Support Representative, you will be responsible for:

Delivering
- quality customer service via phone, email, or chat

Handling inquiries, troubleshooting, and resolving customer issues effectively

Ensuring a positive customer experience through professional communication

Keeping records of customer interactions and following up when necessary

Collaborating with other departments to ensure customer satisfaction

Requirements:

Fluent in French (written and spoken)

Good command of English (for internal communication)

Minimum of 1 year of previous experience in Customer Support or Contact Centre (preferred)

EU citizenship or valid work permit in Portugal

Strong communication and
- solving skills

Willingness to work
- site in Porto

Relocation Support:

For candidates relocating from outside Portugal:

Reimbursement of airfare up to 400 after 180 days of contract (economy class)

Hotel accommodation for 28 days (temporary, depending on project)

For candidates relocating from within Portugal:

Reimbursement of travel costs up to 150 after 180 days of contract (economy class)

Hotel accommodation for 15 days (temporary, depending on project)

All CNX Porto projects offer a shared housing option (similar to CNX Lisbon)

Accepted Documents:

EU ID

Portuguese Residence Card

Interested?

If you're looking for a new opportunity in customer service and would enjoy living and working in Porto, wed love to hear from you! Click to apply or send your cv to ***