Customer Support Representative Funchal

Customer Support Representative
Madeira
Funchal, Madeira, Portugal

About Rainbet:

Rainbet is a Crypto/Gamers Casino and sportsbook, established in 2023 with the aim of providing amusement and enabling deposits through Cryptos. Moreover, we offer a diverse selection of games accompanied by numerous incentives for our valued customers.

Role Overview:

We’re looking for a highly motivated Customer Support Representative who thrives in a
- paced environment and is comfortable multitasking under pressure. You’ll be the first point of contact for our players, handling inquiries, solving problems, and making sure every user walks away with a positive experience. The role requires sharp thinking, quick responses, and the ability to manage multiple chats and tasks simultaneously.

Key Responsibilities:

• Handle multiple live chats and email tickets efficiently and accurately
• Resolve customer issues related to account access, deposits, withdrawals, and gameplay
• Communicate clearly and professionally, even under pressure
• Escalate technical or
  - related concerns to relevant departments when needed
• Stay updated on platform changes, promotions, and internal policies
• Identify recurring issues and suggest improvements to internal processes

What We’re Looking For:

• Proven experience in a
  - volume customer support or live chat role
• Professional written English (clear, polite, and accurate communication)
• Ability to multitask and manage several conversations at once without losing focus
• Excellent written English (other languages are a plus)
• Familiarity with crypto and online casino or sportsbook platforms preferred
• Strong
  - solving skills and
  - sufficiency
• Reliable internet and ability to work remotely
• Willingness to work shifts, including nights, weekends, or holidays if needed

What We Offer:

• Fully remote position with flexible scheduling
• Competitive base salary + performance bonuses
• Opportunity to grow into senior support or other operational roles
• Fast-paced,
  - driven culture that values initiative and accountability
• Hardware Reimbursement
• Health Insurance
• Paid Holidays