Customer Support Representative (Spanish) Porto

Customer Support Representative (Spanish)
Porto
Porto, Porto, Portugal

col-wide
Job Description:

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Spanish speaking Customer Support Representative for their office in Porto.

Position: Customer Support Representative

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Proactively reach out to customers who have overdue accounts

Handle with all questions and inquiries about products and services

Manage collections process including letters, formal notices, and escalations to senior management

Thoroughly investigate and resolve payments disputes in collaboration with key stakeholders

Maintain accurate records of customer and payment documents

REQUIREMENTS:

Native/fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)

Minimum of 2 years previous experience in credit control or collections industry.

Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers

Ability to handle stressful situations

Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)

Good and
- friendly service

Curious and persistent in solving issues

Organized and can keep a cool head even in stressful situations

BENEFITS:

Working schedule: Monday - Friday 2PM-10PM

Modern office in a city center with open spaces, easy to access with public transportation

Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

Support from colleagues with coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance and much more