Customer Support Service-German Speaker
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Customer Support Service-German Speaker, Porto
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Client:
Cbtalents
Location:
Porto, Portugal
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
c81b9587048e
Job Views:
5
Posted:
03. 07. 2025
Expiry Date:
17. 08. 2025
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Job Description:
Job role: Customer Support
Language: German
Schedule Monday to Friday | Rotative Shifts - TBC
Mandatory Skills
12 months of Customer Support within Contact Center (preferably);
Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter
Location Office - Based
Recruitment Steps Initial Screening + WLA + Ops round + OLA + HR interview
Annual Base Salary From
C&B
Language
Premium Bonus/Monthly
235
Meal allowance/Daily 7, 63/ work day paid in meal card (net amount)
Transportation Bonus /year
Yearly Target Bonus 5% of the yearly gross base salary
Total Salary/Monthly + benefits
Other Benefits Health Insurance & Life Insurance & Family Plan (Spouse and Children)
Type of Contract 1 month training contract + 1 year FTC w/ 30 days probation
Relocation Support (for
people moving from
outside of Continental
Portugal)
Bureaucratic support to get the NIF and NISS
Assistance in finding house according to the needs of the candidate
Relocation bonus of (gross) paid with the first payroll cycle
JD overview
Live chat, E-mail (Inbound Calls might occur accordingly with the project)
Identifying the clients problem; troubleshooting them to find the solution
Documenting each action you take; and categorizing cases and possible
bugs
Understand and remain up to date with client's policies and guidelines
"Policy, Safety and Copyright management" (e. g Understand ads, navigation
policy and copyright guidelines)
Troubleshoot different problems (e. g problems with playing videos,
uploading, account & bugs issues, membership issues)
Analyze data and trends in order to create meaningful insights for customers
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Cbtalents Localização: Porto
Porto, Porto District, PortugalPublicado: 9. 7. 2025
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