Customer Support Specialist - Lisboa [241-001707-1]

Customer Support Specialist - Lisboa [241-001707-1]
Lisboa
Lisboa, Lisboa, Portugal

As a Customer Support Specialist, you will spend your time interacting directly with our customers on different support channels, providing them with an effective, easy and enjoyable experience. You will manage assigned support tickets, ensuring that customer questions are resolved promptly, or escalated in a timely manner. You will learn and understand the product deeply. You will troubleshoot it and educate our customers about it, while having the opportunity to discover how our client operates from the ground up and to make a real impact on the future of the organization.

If you are resilient and curious, enjoy providing an exceptional customer support experience, are a strong communicator and a fast researcher, we would love to hear from you!

You're the right person if:

Your CV shows that you:
● Have fluency in written and spoken English and German is a strong plus
● Love providing fantastic, high-touch customer support on live chat, email and phone - you are enthusiastic about proactively contacting customers over the phone when written communication no longer provides a coherent customer experience
● Are a doer - you don’t wait for your wings, you grow them by taking action
● Have a persistent and analytical approach to problem-solving
● Are happy to explain complicated problems in the simplest terms
● Have a genuine desire to work in a fast-paced, fast-changing and collaborative
environment
● Are tech-savvy
● Have experience with cloud systems, bookkeeping and financial technology/payment cards (a big plus, not a must)

Your colleagues say that you:
● Are resilient - you get it done and will stay with a task until it's resolved
● Are good with change
● Are not hesitant and enjoy the puzzle of solving open-ended problems
● Are a team player - we have no room for sharp elbows
● Don’t shy away from ambiguous situations and ask the right questions to untangle them
● Are a diffuser - always patient and kind, no matter what
● Have endless curiosity
● Are a person they would also enjoy having a coffee with (virtual or not)

If this is you, don't waste any more time and apply!