Customer Support Specialist French & English Speaker

Your Role

• Deliver accurate, polite, and professional support via phone, email, or chat
• Assist customers from the French market with their queries regarding household appliances
• Provide tailored solutions and clear information based on internal processes and quality standards
• Identify sales opportunities when appropriate, ensuring alignment with customer needs
• Maintain high service levels by following Quality Guidelines and KPIs
• Collaborate with team members to drive ongoing improvements in customer experience and satisfaction
• Work in rotational shifts between 07:00 and 17:00, from Monday to Saturday
  (Days off: Sunday and one additional rotating day)

Your Qualifications

• Fluency in French (C1/C2) and English (B2 or above)
• Previous experience in customer service or a similar role is preferred
• Strong communication skills and customer empathy
• Ability to adapt to different types of customers and resolve issues efficiently
• Motivation to learn and grow in a
  - paced and dynamic environment
• Team spirit and a proactive,
  - oriented mindset

The Offer

• Opportunity to work for an innovative and globally recognized brand
• On-site position in Lisbon, in a modern office with an international team
• A supportive and multicultural work environment with ongoing training
• Clear career progression path and
  - driven recognition
• Structured onboarding to help you succeed from day one