Customer Support Specialist (M/F/D) - English, Spanish And Portuguese Speaker Lisboa

Customer Support Specialist (M/F/D) - English, Spanish And Portuguese Speaker
Lisboa
Lisboa, Lisboa, Portugal

Your new Company

A Shared Service Center is looking for a Customer Care Specialist (m/f/d) - English and Spanish Speaker.

Your new role

• To ensure all orders are placed & validated accurately within the order
  - off time.
• The scope of the role is Order Management, Customer contact, liaison with 3PL’s and Market functions and Customer Masterdata.
• EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.
• Creating Backorder & Delivery Notification Reports.
• Email inbox management, responding quickly and efficiently to queries and requests.
• Daily Order Checks to ensure order blocks are maintained and updated to avoid delays
• Responding to customer telephone calls, ensuring customer queries are answered as efficiently as possible.
• Measures of success in the role will be clear objectives and KPI reports to support daily activity and performance measurement.

What you need to be successful

• Coordinate and assist with audit requirements
• Must be proficient in standard software applications, including Microsoft Outlook and advanced Excel skills, and have a complete understanding of the Sales and Distribution modules of SAP
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems
• Proven experience in Customer Service and order entry
• Required to speak and write in Portuguese, Spanish and English.

What the company can offer you

• Hybrid working model
• Annual Bonus
• Meal Allowance
• Health Insurance.