Customer Support Specialist (m/f/d) Level 1 Porto

Join to apply for the Customer Support Specialist (m/f/d) Level 1 role at FARO Technologies

FARO is an imaging company and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions – faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms such as Space
X, NASA, Tesla, and Volvo. In construction, we collaborate with large builders to scan and design astonishing projects. For public safety, our forensic scanning tools solve crimes and document scenes with high‑tech gear you see on CSI and in movies.

Learn more about FARO here.

How you will make a difference @ FARO

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products
• Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
• Achieve the highest standards in first contact resolution and customer satisfaction
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Point of contact for Channel Partner and Distributor support to all non‑technical related inquiries

This position requires

• Strong service‑oriented mindset
• Strong communications skills
• Fluent English and Spanish, Portuguese is preferred
• Commercial or technical education
• Demonstrate work experience in a service‑oriented organization

FARO offers

• Regular employment contract
• Flexible working hours
• Training
• Other employee services: free drinks, fresh fruit

Inclusive

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.