Customer Support Specialist (M/F) Lisboa

Customer Support Specialist (M/F)
Lisboa
Lisboa, Lisboa, Portugal

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Customer Support Specialist (M/F), Lisbon

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Client:

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

1ee6edde527c

Job Views:

3

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

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Job Description:

Customer Experience Specialist Digital Advertising (On-site | Lisbon)

Location: Lisbon, Portugal (presencial)

Shifts: Rotational (06h00 or 21h07) | Monday to Sunday

Contract: 12-month renewable

Language: English (C1 minimum)

Passionate about creating meaningful digital experiences?

Join a multicultural customer operations team based in Lisbon, working with a global leader in the social media and digital advertising space, supporting small and
- sized businesses around the world.

Your Mission:

As a Customer Experience Specialist, you will:

• Support business clients via phone, chat and email;
• Guide users through
  - service digital advertising tools;
• Provide both
  - sales and
  - sales assistance with a
  - first mindset;
• Represent a global tech brand through empathetic,
  - oriented interactions;
• Maintain service excellence with a focus on customer satisfaction (CSAT).

What You Bring:

• Fluency in English (C1 level or higher);
• Strong communication and empathy clients should feel your smile;
• Ability to
  - escalate and
  - solve under pressure;
• Respect for confidentiality and sensitivity in client interactions;
• Quick learner with a comfort level in digital tools and platforms;
• Availability for rotating shifts (day or night).

Training & Onboarding:

Format: On-site, immersive onboarding covering tools and client ecosystem;

Includes paid training allowance.

Whats in it for You:

• Base salary + performance incentives;
• Meal card + holiday & Christmas allowances;
• Private health and dental insurance;
• Paid annual leave under Portuguese law (22 days/year after 1st year).

Workplace:

Modern office in Lisbon Tejo area

Easily accessible by public transport (metro, train, bus).

Are you ready to support global businesses and deliver real impact?