Customer Support Specialist - Poland (all genders) Porto

Customer Support Specialist - Poland (all genders)
Porto
Porto, Porto District, Portugal

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Customer Support Specialist - Poland (all genders)

Porto, PT, 4149-011

Join Team
Viewer, the leader in remote connectivity software. We harness the potential of
- edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1, 500 employees spans different continents, cultures, and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

Are you open, communicative, and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders) for the Polish market and satisfy our customers by delivering an outstanding customer experience.

• Support our existing customers in Poland with their technical and accounting issues over the phone, ticket, and chat
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to our sales department
• Work closely with all members of the Customer Support team to deliver a
  -
  - class experience for our customers

Requirements

• University degree in economics or other relevant vocational education such as commercial or technical training
• Fluency in Polish and English is mandatory
• Other languages are a plus
• Some experience working with customers and/or in sales, e. g. , internships
• Determination, enthusiasm, and willingness to learn
• Ability to work independently and as part of a team
• Strong communication skills and passion for working with people

What we offer

• Onsite onboarding in our HQ office for an optimal start
• Contract location: Porto
• 25 days of paid holidays
• Competitive salary and benefits package, including
  - based incentives
• Special terms for local gyms
• Access to Corporate
  Benefitsplatform with many discounts
• Regular team events and
  - wide celebrations
• Open door policy, no dress code, and frequent
  - hands meetings
• Hybrid and flexible work hours with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of our core values; join and drive one of the C-A-R-E initiatives with us!

Team
Viewer is an equal opportunity employer committed to building an inclusive culture where everyone feels welcome and supported. We value diversity and understand that our inclusive,
- driven culture makes us stronger. As we grow, we focus on enabling our employees to develop both personally and professionally. We are proud of our open and embracing workplace environment that empowers you to be your best, regardless of gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.