Customer Support Specialist Lisboa

Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Comp : $1, 200–$2, 000/mo USD + performance bonuses
Hours : Must be consistently available 9 AM–5 PM EST
Type : Full-time (40 hrs/week)
Start : ASAP
How to apply:
Applications without a Loom video will not be considered.
Email: || Subject line: Customer Support Specialist – (Your Name)
Include a Loom video introducing yourself (max 5 minutes), speak naturally — no scripts.
In your Loom, cover these points:
Who you are and where you’re based – quick background.
Your experience helping customers in tech or Saa
S – tools you’ve supported or used (Intercom, CRMs, AI tools, etc. ).
A situation where you solved a difficult customer issue – what happened, how you handled it, and the outcome.
Your current situation –
- time,
- time, or available immediately.
Why you’re applying to Nedzo AI – what caught your attention about this role or company.
Your
- term (next 6 months) and
- term goals (next 2–3 years) – professional or personal.
Keep it honest and conversational. We’re not looking for perfect answers — we just want to see how you think, communicate, and carry yourself.
About Nedzo AI:
Voice AI made Easy. Teams use Nedzo to launch AI Voice agents that handle inbound/outbound calls, qualify leads, book appointments,
- transfer, detect voicemail, and process payments – all in minutes. We unify telephony, STT/TTS, LLM orchestration, multilingual voices, recordings/transcripts, analytics, and GDPR/HIPAA-ready controls.
What you’ll do:
Be first line on Intercom + Slack for VIP/Enterprise; triage and resolve the majority of issues.
Run onboarding calls and implement customer integrations.
Maintain and update help docs, FAQs, and internal notes.
Create/update
- tos and Looms; turn repeated questions into docs/recipes.
Create short Loom tutorials for common issues and workflows.
Track recurring problems, summarize feedback, and surface key insights to the product/dev team.
Maintain clear, friendly, and
- oriented communication with users.
Proactively guide trials + first 30 days; flag upsell & churn risks.
What you bring:
Excellent English (spoken and written; neutral or slight US accent).
1–3 years of Saa
S customer support or similar experience.
Tech-savvy, organized, and able to quickly learn new tools.
Calm under pressure and comfortable working in a
- moving startup.
Strong attention to detail and accountability for response times.
Comfortable communicating via Zoom and Loom.
Bonus if you have:
Experience with Intercom , Go
High
Level , or similar CRMs.
Familiarity with AI tools , automation platforms , or voice systems.
Previous experience in startups, agencies, or remote teams.
How We’ll Measure Success (First 90 Days)
Intercom & Slack first response time under 5 minutes during business hours.
80%+ of issues resolved without escalation.
Onboarding and setup handled independently (no founder involvement).
Clear and consistent communication with users.
Documentation and Loom tutorials up to date and reusable.
Why Nedzo
Direct access to founders, full ownership, and a fast growth track.
Work in one of the
- growing AI Saa
S companies.
Fully remote, clear hours, and global exposure.
Real impact on customer experience, retention, and product direction.
---------------
(How To Apply)
Applications without a Loom video will not be considered.
Email : || Subject line : Customer Support Specialist – (Your Name)
Include a Loom video introducing yourself (max 5 minutes), speak naturally — no scripts.
In your Loom, cover these points:
Who you are and where you’re based – quick background.
Your experience helping customers in tech or Saa
S – tools you’ve supported or used (Intercom, CRMs, AI tools, etc. ).
A situation where you solved a difficult customer issue – what happened, how you handled it, and the outcome.
Your current situation –
- time,
- time, or available immediately.
Why you’re applying to Nedzo AI? What caught your attention about this role or our company?
Your
- term (next 6 months) and
- term goals (next 2–3 years) – professional or personal.
Keep it honest and conversational. We’re not looking for perfect answers — we just want to see how you think, communicate, and carry yourself.