Customer Support Specialist Lisboa

Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Our hiring partner, a
- established and rapidly growing international brokerage firm with operations across the US, Europe, and Asia, is seeking a Customer Support Specialist to join their dynamic team in Portugal. This is a fantastic opportunity to join a company known for innovation, professionalism, and delivering
- tier financial services.
Role Overview:
As a Customer Support Officer, you will serve as the first point of contact for clients, supporting them with platform navigation, account management, and regulatory requirements. The ideal candidate will combine excellent interpersonal skills with a solid understanding of the financial sector, particularly in brokerage services.
Key Responsibilities:
Respond to customer inquiries related to the trading platform, account setup, deposits/withdrawals, and general operations
Guide clients through onboarding and KYC/account verification processes
Identify and resolve client issues efficiently to ensure satisfaction and retention
Maintain accurate records of all client interactions for regulatory and compliance purposes
Escalate technical issues and complex queries to relevant internal departments
Proactively flag and manage potential fraudulent activities or security concerns
Collaborate closely with Compliance and Risk teams on
- related matters
Analyze client feedback and contribute to continuous service improvement
Candidate Requirements:
Bachelor's or Master’s degree in Finance, Economics, or a related field
2+ years of experience in customer support within financial services; brokerage experience is highly preferred
Fluent in Portuguese and English, both spoken and written
Strong communication,
- solving, and organizational skills
Detail-oriented, empathetic, and a team player
What’s on Offer:
Competitive salary + Quarterly
- based bonus (up to 100% of gross salary)
Partial compensation for private health insurance
International environment with exposure to a
- growing industry
Supportive,
- level team with excellent development opportunities
Interesting projects and
- facing responsibilities