Customer Support Specialist Lisboa

Customer Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about building strong relationships and providing
- notch support? We're looking for a highly motivated and
- oriented Business Solutions Officer to act as a single point of contact for our corporate clients and partners. In this role, you'll be the bridge between our customers and our internal teams, ensuring a seamless experience with our products and services.

What You'll Do:

• Provide comprehensive support: You'll be the
  - to person for our clients, offering everything from general product support and demos to technical assistance and troubleshooting.
• Build and maintain relationships: You will cultivate positive relationships with clients and internal stakeholders, including sales teams and product owners, to ensure continuous, clear communication.
• Manage
  -
  - end accountability: You will take full ownership of client needs and issues, guiding them from start to finish and coordinating with various departments to find solutions.
• Handle issues and complaints: You will be responsible for timely reporting and handling of all incidents, complaints, and claims in line with our established policies.

What We're Looking For:

• You should be an expert in using CRM/ticketing tools like Jira or Zendesk and have a strong command of the Microsoft Suite (Excel, Power
  Point, Word). Functional knowledge of APIs is a plus.
• You must be fluent in both English and French to effectively communicate with our diverse client base. Additional languages are a bonus.
• You have a mastery of attention to detail and a high degree of rigor in your work. You are a natural critical thinker with a
  - focused, analytical mindset. You are also comfortable facilitating meetings, training sessions, and committees.
• We require someone with a mastery of compliance knowledge to navigate our industry's regulations effectively.