Customer Support Specialist Porto

Customer Support Specialist
Porto
Porto, Porto District, Portugal

Comp : $1, 200–$2, 000/mo USD + performance bonuses

Hours : Must be consistently available 9 AM–5 PM EST

Type : Full-time (40 hrs/week)

Start : ASAP

How to apply:

Applications without a Loom video will not be considered.

• Email: || Subject line: Customer Support Specialist – (Your Name)
• Include a Loom video introducing yourself (max 5 minutes), speak naturally — no scripts.

In your Loom, cover these points:

• Who you are and where you’re based – quick background.
• Your experience helping customers in tech or Saa
  S – tools you’ve supported or used (Intercom, CRMs, AI tools, etc. ).
• A situation where you solved a difficult customer issue – what happened, how you handled it, and the outcome.
• Your current situation –
  - time,
  - time, or available immediately.
• Why you’re applying to Nedzo AI – what caught your attention about this role or company.
• Your
  - term (next 6 months) and
  - term goals (next 2–3 years) – professional or personal.

Keep it honest and conversational. We’re not looking for perfect answers — we just want to see how you think, communicate, and carry yourself.

About Nedzo AI:

Voice AI made Easy. Teams use Nedzo to launch AI Voice agents that handle inbound/outbound calls, qualify leads, book appointments,
- transfer, detect voicemail, and process payments – all in minutes. We unify telephony, STT/TTS, LLM orchestration, multilingual voices, recordings/transcripts, analytics, and GDPR/HIPAA-ready controls.

What you’ll do:

• Be first line on Intercom + Slack for VIP/Enterprise; triage and resolve the majority of issues.
• Run onboarding calls and implement customer integrations.
• Maintain and update help docs, FAQs, and internal notes.
• Create/update
  - tos and Looms; turn repeated questions into docs/recipes.
• Create short Loom tutorials for common issues and workflows.
• Track recurring problems, summarize feedback, and surface key insights to the product/dev team.
• Maintain clear, friendly, and
  - oriented communication with users.
• Proactively guide trials + first 30 days; flag upsell & churn risks.

What you bring:

• Excellent English (spoken and written; neutral or slight US accent).
• 1–3 years of Saa
  S customer support or similar experience.
• Tech-savvy, organized, and able to quickly learn new tools.
• Calm under pressure and comfortable working in a
  - moving startup.
• Strong attention to detail and accountability for response times.
• Comfortable communicating via Zoom and Loom .

Bonus if you have:

• Experience with Intercom , Go
  High
  Level , or similar CRMs.
• Familiarity with AI tools , automation platforms , or voice systems .
• Previous experience in startups, agencies, or remote teams.

How We’ll Measure Success (First 90 Days)

• Intercom & Slack first response time under 5 minutes during business hours.
• 80%+ of issues resolved without escalation.
• Onboarding and setup handled independently (no founder involvement).
• Clear and consistent communication with users.
• Documentation and Loom tutorials up to date and reusable.

Why Nedzo

• Direct access to founders, full ownership, and a fast growth track.
• Work in one of the
  - growing AI Saa
  S companies.
• Fully remote, clear hours, and global exposure.
• Real impact on customer experience, retention, and product direction.

---------------

(How To Apply)

Applications without a Loom video will not be considered.

• Email : || Subject line : Customer Support Specialist – (Your Name)
• Include a Loom video introducing yourself (max 5 minutes), speak naturally — no scripts.

In your Loom, cover these points:

• Who you are and where you’re based – quick background.
• Your experience helping customers in tech or Saa
  S – tools you’ve supported or used (Intercom, CRMs, AI tools, etc. ).
• A situation where you solved a difficult customer issue – what happened, how you handled it, and the outcome.
• Your current situation –
  - time,
  - time, or available immediately.
• Why you’re applying to Nedzo AI? What caught your attention about this role or our company?
• Your
  - term (next 6 months) and
  - term goals (next 2–3 years) – professional or personal.

Keep it honest and conversational. We’re not looking for perfect answers — we just want to see how you think, communicate, and carry yourself.