Customer Support Specialist with Italian language – Leisure Porto

Customer Support Specialist with Italian language – Leisure
Porto
Porto, Porto District, Portugal

We are hiring with an immediate start date – join the team now

We are looking for a
Customer Support Specialist
to join our team in the leisure and sports sector. This role requires excellent communication skills in
Italian (C1)
and good working knowledge of
English (B1)
.

Location:
Office-based (with the possibility of Work From Home after training and nesting period)

Schedule:
Monday to Friday, 7:00 AM – 4:00 PM (fixed schedule for now). In the future, shifts may cover Monday to Saturday.

Responsibilities:

• Provide customer support via phone, email, and chat in Italian.
• Assist customers with inquiries related to leisure and sports products and services.
• Ensure customer satisfaction by resolving issues efficiently and professionally.
• Collaborate with team members to achieve performance targets.

Requirements:

• Italian C1 level (mandatory).
• English B1 level (mandatory).
• Strong communication and
  - solving skills.
• Full working rights in Portugal
• Availability to work
  - based (possibility to work from home after training/nesting).
• Customer-oriented attitude with attention to detail.

What We Offer:

• Base salary:
  €900 gross/month
  (x14 annual salaries, according to Portuguese law).
• Cash meal allowance: €132/month
  .
• Full training provided.
• Opportunity to work in an international environment in the leisure and sports sector.
• Career development and growth opportunities.